An IHOP in the Kansas City area has fired a server after it was discovered she printed a racial slur on the receipt of a black customer. A representative from IHOP said Tuesday the server who printed the receipt is black as well. IHOP president Darren Rebelez said, "The action taken by the server at this restaurant is inexcusable. IHOP and its franchisees do not and will not tolerate racism, bigotry or harassment of any kind."
<img src="https://media.8ch.net/file_store/0237c61f21bbd9d2440afbb3b2967e32150d2208df5dd72028750dd90673c885.jpg" style="max-height:640px;max-width:360px;">
<span style="margin-top:15px;rgba(42,51,6,0.7);font-size:12px;">Thomas Family</span>
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The customer who received the receipt is 19-year-old Maya Thomas of Kansas City who says her receipt she got with her to-go order said "N*GGA". The incident took place on April 13 at the IHOP on U.S. 71 in Grandview. Thomas took a photo of the receipt which clearly says "N*GGA". When Thomas saw the racial slur she immediately called IHOP to complain. IHOP spokesperson Stephanie Peterson said, "The franchisee was made aware on the 13th, an investigation was launched that same day and the server was terminated."
Peterson is a senior-level manager and she said she apologized to Thomas for server's behavior. She also said the server's "actions were not acceptable and in direct violation of their policy" but never informed Thomas that the employee was fired. A few days after the incident, Thomas got a $10 IHOP gift card in the mail which enraged her mother. "I think that's really what made her mad," Thomas' mother said. "Of all the things you could call someone, you call them that. And then the way you deal with it is by giving them 10 dollars?"
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<blockquote class="twitter-tweet" data-lang="en"><p lang="en" dir="ltr">IHOP printed the N-Word on a customer's receipt, decided to apologize with a $10 gift card 🙄 <a href="https://t.co/ZEeybQp5hC">https://t.co/ZEeybQp5hC</a> <a href="https://t.co/L1bWCRIRsn">pic.twitter.com/L1bWCRIRsn</a></p>— foodbeast.com (@foodbeast) <a href="https://twitter.com/foodbeast/status/992569096511344640?ref_src=twsrc%5Etfw">May 5, 2018</a></blockquote>
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Her mother describes her as "very timid and very shy" and she says her daughter didn't inform her about the receipt until the gift card came. "She seemed distraught and upset when she showed it to me," her mother says. "And of course it got me pissed." IHOP representative Rebelez said in a statement:
<i>"The franchisee, who owns and operates this restaurant, once made aware of the incident, terminated the employee in question and immediately contacted the guest to apologize. For 60 years, IHOP and our franchisees have strived to create a warm and hospitable dining experience for all guests, and we are currently working with the franchisee to ensure all possible steps are taken to deliver on that promise."</i>
The incident is the latest in a string of national incidents involving African-American customers at restaurants such as the two black men who were arrested when they wouldn't leave Starbucks. The irony of this situation, however, is that both the victim and perpetrator are black.
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