Just when 'Ugg' boots finally began to lose their stigma, a new controversy surrounding the atypical boots emerges. Joanne Catherall is the singer of a band called The Human League and she is outraged after Qantas airlines denied her entry to a business class lounge in Melbourne Airport because of her Ugg boots.
Catherall vented her frustrations on Twitter saying, "Denied access (to)@Qantas business class lounge in … Melbourne Airport. Apparently, Ugg (Australia) Boots are deemed sleepwear by the lady working there although no problem in any of the other lounges so far. Helpfully she suggested I go to one of the shops and purchase some shoes."
Qantas responded directly to her tweet and defended the ban saying, "We endeavor to remain consistent and uphold our Lounge's dress guidelines to all our guests." The Qantas representative even linked the companies domestic lounge dress code. While Uggs may be an unconventional style of boot, they are still boots and not sleepwear.
Catherall argued back saying, "Why would an Ugg boot I wear outdoors in all weathers be classed as sleepwear in Qantas lounge but nowhere else that I have ever been on this earth?" Several other Twitter users agreed with her point, "Absolutely unbelievable! I agree with you."
Another user said, "I'm (an) Ugg lover and do not consider them to be sleepwear. They can have their lounge and I will keep on rocking my Uggs." One user made a good point regarding the Business Class saying, "If you pay for Business Class you should be able to travel in whatever you feel comfortable in."
Catherall also pointed out that she had worn the boots to many other Qantas airport lounges in Perth and Adelaide and never had an issue before. The Qantas representative replied again saying, "Understood Joanne. Bear in mind each lounge is subject to the discretion of the team. We'll pass your feedback on so we can improve our services."
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