A mother and her 5-year-old daughter are facing embarrassment caused by a Southwest Airlines gate agent at John Wayne Airport who mocked the girl's name in front of her. Then, the agent posted the girl's boarding pass on social media essentially doxing the poor little girl.
Her mother is upset at the agent who made fun of her daughter and posted her boarding pass on social media for others to mock. The five-year-old's name is spelled "Abcde Redford" but it is pronounced "ab-city".
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Traci Redford is the mother of Abcde and said, "The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, 'Hey if I can hear you, my daughter can hear you, so I'd appreciate if you'd just stop'." The mother and daughter pair were on their way home to El Paso, Texas when the incident occurred a few weeks ago in Orange County, California.
"While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter," Redford continued. "It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines. And after two weeks of doing a formal complaint, Southwest hadn't done anything."
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Southwest Airlines offered an apology in a statement to Traci and her daughter saying:
"We extend our sincere apology to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online. The post is not indicative of the care, respect, and civility we expect from all of our Employees. We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees."
The employee who mocked the little girl and posted her full name online has not commented on the incident. Redford said she is trying to turn the incident into a learning experience for her daughter who will most certainly face this type of teasing in the future. Redford explained, "She said 'Mom, why is she laughing at my name? And I said not everyone is nice and not everyone is going to be nice and it's unfortunate'."
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